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About the Product
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FAQs
Have questions? We’ve got answers.
Find everything you need to know about our products, materials, delivery and more.
All items are made to order and typically ship within 2–5 business days. We’re often even faster.
Delivery times vary depending on your location:
- Germany: 2–5 days
- Europe: 3–10 days
- United Kingdom: 5–15 days
- USA & Canada: 10–20 days
- Australia & New Zealand: 15–25 days
- Rest of the world: approx. 25+ days
Once your order has been shipped, you’ll receive a confirmation email with a tracking number to follow your delivery.
Yes, we ship worldwide via DHL.
Yes, you can return items within 30 days for a refund or exchange.
Personalized items are made especially for you and cannot be returned.
Return shipping costs are the responsibility of the customer.
Please send your return in the original packaging to ensure it arrives safely. Refunds are issued once the items are received.
Please contact DHL to file a claim using your tracking number. Keep all packaging materials to support your claim.
Orders shipped outside the EU may be subject to customs duties and taxes, which are the responsibility of the customer.
We use carefully selected, high-quality materials designed to be safe, durable and suitable for everyday use in children’s spaces.
Yes, all products are thoughtfully designed with comfort, safety and everyday use in mind.
Soft comfort
