FAQ

All items are made to order and typically ship within 2–5 business days.

Delivery times vary by location:

• Germany: 2–5 days
• Europe: 3–10 days
• USA & Canada: 10–20 days
• Australia: 15–25 days
• Rest of the world: 25+ days

Yes, we ship worldwide via DHL.

Once your order has been shipped, you’ll receive a tracking number via email.

Shipping costs depend on your location. We offer free shipping on orders above a certain amount.

Yes, you can return your items within 30 days for a refund or exchange.

Personalized products cannot be returned.

Return shipping costs are the responsibility of the customer.

Please use the original packaging and send the item to our return address. Once received, we will process your refund.

We recommend gentle cleaning with a soft cloth.

Yes, materials are designed for everyday use.

Yes, our stickers can be repositioned multiple times without losing adhesion.

Yes, they can be removed easily without leaving marks or damaging paint.

Yes, you can reuse them if the adhesive side stays clean. Store them on the original backing sheet.

If your order hasn’t been shipped yet, please contact us as soon as possible.

Please contact DHL to file a claim and keep all packaging materials.

Orders outside the EU may be subject to customs duties and taxes.

We use high-quality, child-friendly materials such as soft cotton, lamb wool, and durable natural wood.

Yes, all our products are made with safety in mind and designed for everyday use.

We focus on natural and carefully selected materials to ensure comfort and safety.

Yes, our stickers are PVC-free and contain no harmful plasticisers.

No, our stickers are odourless and safe for use in bedrooms and nurseries.

Yes, each item is made to order with great attention to detail.

We try to present colors as accurately as possible, but slight differences may occur.

We recommend considering your room size, your child’s age, and how the product will be used. If you’re unsure, feel free to contact us — we’ll be happy to help you choose the best option.

No tools are required. Our wall stickers are easy to apply by hand and can be installed in just a few minutes.

Yes, we recommend trying a sample first to test adhesion and colors in your space.